"Resident Satisfaction Data Viewed through New Lenses" Recording of a December 6, 2007, presentation by Diane Peters, RN, MS, Director of Leadership and Quality Initiatives at Pathway Health Services.

"Employee Satisfaction Surveys: What Do We Do Now?" Recording of a November 15, 2007, WebEx presentation by Mary Tellis-Nayak, RN, MSN, MPH, Vice President of Quality Initiatives for MyInnerView.

"Pragmatic Steps to Staff Stability" a recording of a conference call presented by David Farrell on June 13, 2007.

Long-Term Care Leadership - the Key to Staff Retention conference call series

MedQIC Resource, tools and literature on physical restraints

Change Ideas for Consistent Assignment developed by Rhode Island Quality Partners